Are you tired of poor service and unprofessional experiences? Unfortunately our industry is full of these businesses. When it comes to selecting a professional service company to maintain the carpet, upholstery, tile and grout on a commercial facility or at your home, there are several things to consider. Here is a checklist that will ensure that you have asked the right questions to avoid the uninformed, uneducated, or downright unscrupulous service companies!
ARE THEY EDUCATED AND EXPERIENCED?
Honestly, anybody can clean without being licensed. That’s why it’s important to choose a company that’s been trained and knows how to handle your needs. It’s comforting to know we chose to obtain certification in an industry that doesn’t require it and we apply our years of experience to handle your situation.
DO THEY HAVE GREAT SYSTEMS?
Equipment is extremely important. Cheap cut rate cleaners have a hard time purchasing the necessary tools to get the job done at the highest level. The systems we use will get maximum soil and spot removal out without over wetting your floor or leaving a sticky residue behind.
DO THEY UNDERSTAND CUSTOMER SERVICE?
Our mission is to provide you with the most outstanding service experience possible. We are committed to showing up on time, and communicating with you throughout the entire service experience. Our staff will show up in uniform, ready to serve you in the most courteous manner possible.
DO THEY GET TONS OF GREAT REVIEWS?
In our age of media, customer reviews keep us accountable.We pride ourselves in having a great reputation with lots of satisfied long-term customers who like to rave about our business. We also have many realtors, designers and property management companies who refer our services exclusively.
DO THEY GUARANTEE THEIR WORK?
It’s all too common for businesses to do a rush job and then disappear with nothing to back their work. We take pride in our service and are confident in our cleaning process. If you are not completely satisfied with the service experience you receive, we will rush back to your location at no charge to make things right. If you are still un-impressed, we will offer a complete refund.
DO YOU GET WHAT YOU PAY FOR?
Never select a cleaning firm based on price alone. A low-priced service could actually damage your floor or fabric costing you more in the long run. Our rates are competitive but not cheap and like most things in life you get what you pay for. Therefore, we encourage you to consider the quality and experience you will receive as we service your cleaning needs.